Our Austin office serves US clients whose platforms cannot afford bad weeks, payments, healthcare, and energy companies with real regulatory exposure. As a senior SRE you will own the reliability practice for two or three engagements at a time: defining SLOs with client teams, hardening their AWS and Kubernetes estates, building the observability that turns incidents from mysteries into timelines, and running blameless reviews that actually change the system.
The role is hybrid from Congress Avenue, with US-timezone on-call shared across a four-person rotation and deliberate overlap hours with the European platform group, the golden paths you will deploy are built jointly with Lisbon and Berlin. This is a client-facing senior role: you will present reliability roadmaps to CTOs, not just implement them.
What you'll do
- Define, instrument, and operate SLOs and error budgets with client engineering teams
- Build and improve observability stacks: metrics, tracing, logging, and alert quality
- Automate infrastructure with Terraform and harden Kubernetes workloads for production
- Lead incident response and blameless post-incident reviews across client engagements
- Run capacity, resilience, and failover testing ahead of client launch events
- Present reliability posture and roadmaps to client leadership on a monthly cadence
What we're looking for
- 6+ years in SRE, DevOps, or infrastructure roles operating production systems at scale
- Deep AWS experience and strong Kubernetes operational knowledge
- Proficiency with Terraform and at least one general-purpose language (Go or Python preferred)
- A track record of building observability and reducing incident frequency and duration
- Calm, structured incident leadership, references will be asked about this
- US work authorization and willingness to work hybrid from Austin
Nice to have
- Experience in regulated environments (SOC 2, HIPAA, PCI-DSS)
- Chaos engineering or fault-injection experience
- Cost-optimization experience across large AWS estates
- Prior consulting experience or other client-facing delivery work